Opening Times (C.S.T.)

Monday – Friday (Excluding National Holidays) Mornings: 9:00 – 12:00 Afternoons: 13:30 – 18:30
Saturday- Sunday: closed (Contact number in the case of emergencies:  +86 18825224607 ) 

Terms of Service

1, Product expiry dates (Providing that storage temperature is 5°C—55°C, relative humidity ≤ 85%) i, Reusable products are best used within 24 months of purchase; ii, Disposable (single use) products are best used within 12 months of purchase; iii, Plastic, spare, wire accessories and so on are best used within 36 months of purchase; 
2, Product warranty i, Spo2 sensors, Spo2 sensor cables, IBP cables and EGC/EKG cables are covered under 12 months warranty ii, NIBP connectors and BP cuffs are covered under 6 months warranty iii, Temperature probes and disposable (single-use) products are not protected under warranty (However, if a fault is found with the product upon opening, we can exchange it with a new product) 
3, Product warranty information i, Damage as a result of improper use, accidents or negligence is not covered by warranty ii, Any adjustment or fixtures made to the product, from the customer or otherwise, which changes the original structure or original use of the product (including the replacement of parts) will void the warranty 

Service Range:

1, Products that are not originally sold by our company (original products) are not covered under our service range;
2, Branded products or OEM products are covered under their respective company warranty. Please refer to their company policy for warranty terms;
3, For products not covered under our service range or warranty agreement that require the replacement of parts, our company will ask for a maintenance fee that covers repair and spare part costs. 

Terms and Conditions:

1, Buyers are to bear all bank charges, such as processing or service fees, that may be charged by banks inside and outside of Mainland China. 
2, Buyers are responsible for any other additional costs that may be charged, including; Certificate of Origin fees, Inspection fees, Legalization document fees and so on. Any additional fees that are not stated under our quoted price are to be borne by the buyer. 
3, All letter of credit (L/C) costs that may be charged, including Launch Electrical co,ltd.charges which cover the costs of issuing and preparing the necessary documents, are to be borne by the buyer. 
4, Orders can be shipped in separate batches if requested. 
5, If clients require an express delivery service, then any additional fees that are not covered under the regular delivery charge are to be borne by the buyer. 
6, The delivery time of orders will be calculated from the moment the full T/T payment is received, please note that the day of shipment will not be counted.